Manage Messaging

Who receives what, and how you send to many people at once.

Contact roles

A role is a topic residents can write to: Maintenance, Billing, Architectural Review, Pool. Each has a name, a description residents read when choosing, a sort order, and the admins assigned to it.

Two rules worth knowing:

• General always exists. It is the uncategorised thread and cannot be removed. Anything a resident could not classify lands there.
• A role with nobody assigned goes to every admin. That is a safe default and a poor operating model. Assign owners.

General is labelled Default and has no edit or delete control. Custom roles report how many admins they route to.

Archive a role you no longer use rather than deleting it, so its history survives.

Groups

A group is a set of members you send to as a unit: the board, building C, the pool committee. Add and remove members by email.

There is also a built-in Full Residents group whose membership is the live roster. You cannot edit it, because it edits itself.

Broadcasts

Send one message to a whole group. Each recipient gets it in a read-only broadcast feed rather than in their own conversation, so they cannot reply into a thread with two hundred people in it.

A broadcast records the group, the text, the sender and the recipient count.

Broadcast when the message concerns a defined subset. Use an announcement when it concerns everybody: an announcement is a notice board that people can come back to, and a broadcast is a message that arrives once.