What is CivicPort
CivicPort is the software a community runs on. One account gives a resident their dues, their amenity bookings, their ballots and their maintenance tickets. One console gives the board and the management company the other side of all of it, plus the books, the compliance record and a public website.
It serves four kinds of community, and which kind yours is decides which features you can be offered at all:
| Kind of community | Typical use |
|---|---|
| HOA | Single family or townhome associations with dues, covenants and a board |
| Apartment complex | Managed rentals with leases, applications and unit turnover |
| Country club | Member dues, amenity reservations and events |
| Housing authority | Public and affordable housing, with waitlists and recertification |
The three apps
CivicPort is one platform with three front doors. A community admin uses all three from the same sign-in.
| App | Address | Who uses it |
|---|---|---|
| CivicPort | civicport.io | Residents and community admins. Everything in the resident guide and the admin guide. |
| CivicPort Forms | forms.civicport.io | Admins building fillable forms and collecting e-signed submissions. See Forms. |
| RFP Portal | tcrfp.com | Contractors bidding on community work, and admins running the bids. See RFPs and bidding. |
A community can also publish a public website on its own subdomain or a custom domain, and point a lobby TV at a digital signage screen.
A housing authority runs its waitlist, admissions and annual recertifications in Housing, a separate product with a staff app and an applicant app.
There are mobile apps for iOS and Android covering the resident side.
Not everything here is turned on for you
Almost every feature in this guide has to be switched on for your community first. So a page about violations, resale certificates or voting is not necessarily describing something already in your sidebar.
If something described here is missing for you, it is switched off rather than broken. See what your community has turned on for the full list, and who to ask.
Where to go next
- New resident? Start with Getting started for residents.
- Setting up a community? Work through Getting started for admins.
- Looking for one screen? The admin guide is organised the same way the admin sidebar is: People, Finance, Compliance, Communication, Operations, and Community Settings.
- Not sure what a word means? Try the glossary.