What is CivicPort
CivicPort is the software a community runs on. One account gives a resident their dues, their amenity bookings, their ballots and their maintenance tickets. One console gives the board and the management company the other side of all of it, plus the books, the compliance record and a public website.
It serves four kinds of community, and the entity type decides which features are even offered:
| Entity type | Typical use |
|---|---|
| HOA | Single family or townhome associations with dues, covenants and a board |
| Apartment complex | Managed rentals with leases, applications and unit turnover |
| Country club | Member dues, amenity reservations and events |
| Municipality | Resident issue reporting and work assignment for town staff |
The three apps
CivicPort is one platform with three front doors. A community admin uses all three from the same sign-in.
| App | Address | Who uses it |
|---|---|---|
| CivicPort | civicport.io | Residents and community admins. Everything in the resident guide and the admin guide. |
| CivicPort Forms | forms.civicport.io | Admins building fillable forms and collecting e-signed submissions. See Forms. |
| RFP Portal | tcrfp.com | Contractors bidding on community work, and admins running the bids. See RFPs and bidding. |
A community can also publish a public website on its own subdomain or a custom domain, and point a lobby TV at a digital signage screen.
There are mobile apps for iOS and Android covering the resident side.
Nothing is on by default
Almost every feature in this documentation is an entitlement that has to be switched on for your community. A page describing violations, resale certificates or voting is not describing something already in your sidebar.
If a feature described here is missing from your community, it is switched off, not broken. See feature toggles for the full list and who can turn each one on.
Where to go next
- New resident? Start with Getting started for residents.
- Setting up a community? Work through Getting started for admins.
- Looking for one screen? The admin guide is organised the same way the admin sidebar is: People, Finance, Compliance, Communication, Operations, and Community Settings.
- Not sure what something is called? Try the glossary.